Refund policy
Every Back For Dinner piece is made to order by our fulfilment partner, Tapstitch. Nothing is pulled off a shelf, so there's no stock to send anything back to. That shapes everything below.
If something's wrong with your order
We cover it, fully. If your order arrives misprinted, damaged, defective, or it isn't what you ordered, email us within 7 days of delivery with your order number and clear photos or video of the item and the packaging.
We'll send a replacement at no cost to you. You don't need to ship anything back. Keep the original, bin it, use it as a rag. We just need the photos.
Claims are usually resolved within about 7 business days.
If your package never turns up
If tracking stalls or the package doesn't arrive, tell us within 7 days of the estimated delivery date and we'll open a claim with the carrier and get a replacement moving.
If tracking says delivered but it isn't there, check with your neighbours and your building first, then email us. Parcels the carrier has confirmed as delivered aren't covered.
Wrong size or change of mind
We can't accept these. Every piece is cut and printed when you order it, so there's no warehouse to restock it into and no way to resell it.
Please use the size guide on the product page before you order. Our fits run oversized, so if you're between sizes, size down. If you're stuck, email us before you buy and we'll tell you exactly what to get.
What we can't take back
- Items that fit or look different than you hoped but were made correctly
- Items that have been worn, washed, altered, or deliberately damaged
- Hygiene items: underwear, socks, swimwear, masks
- Orders held up, misdelivered, or returned because of an incorrect address or phone number entered at checkout
Cancellations
Orders go into production fast. If you need to cancel or change one, email us straight away and we'll stop it if we still can. Once it's in production we can't pull it back.
Refunds
Where we do issue a refund, it goes back to your original payment method. How fast it lands is up to your bank, usually a few business days after we process it.
Start a claim
Email info@backfordinner.com with your order number, what went wrong, and photos. We'll come straight back to you.