Shipping policy
Every Back For Dinner piece is made to order. Nothing sits in a warehouse. Your order goes into production once it's placed, which keeps the runs small and stops us sitting on dead stock.
Production time
Orders are produced and shipped by our fulfilment partner, Tapstitch. Production usually takes 2 to 4 business days before an order leaves the facility. Limited drops can take longer, and we'll say so on the product page if that's the case.
Delivery estimates
Once your order is produced, typical delivery times are:
- United States: 5 to 7 business days
- Canada: 7 to 14 business days
- UK and Europe: 10 to 21 business days
- Australia and New Zealand: 12 to 25 business days
- Everywhere else: 10 to 30 business days
These are estimates, not guarantees. They don't include production time, and they don't account for weekends, public holidays, customs backlogs, or carrier delays we can't control.
Tracking
Every order ships with a tracking number. You'll get it by email as soon as the package is on its way. Tracking can take a day or two to start updating, so don't panic if it's quiet at first.
Shipping costs
Shipping is calculated at checkout based on your address and the size of your order. Any promotional free shipping offers are applied at checkout.
Customs, duties and taxes
International orders may be charged import duties, taxes or customs fees on arrival. These are set by the destination country, they aren't included in your order total, and they're the customer's responsibility. We can't declare orders as gifts or undervalue them.
Wrong, damaged or defective items
If your order turns up damaged, misprinted, or it isn't what you ordered, email us within 7 days of delivery with your order number and clear photos of the item and the packaging. We'll sort out a replacement at no cost to you.
Because every piece is made to order, we can't offer free exchanges for the wrong size, so please check the size guide before you buy. For change of mind returns, see our refund policy.
Address accuracy and lost packages
Double check your shipping address at checkout. Orders that come back to us because of an incomplete or incorrect address can be reshipped at the customer's cost. If tracking says delivered but the package isn't there, check with your carrier and your neighbours first, then email us and we'll help chase it. We can't cover reshipping on parcels the carrier has confirmed as delivered.
Questions
Email us at info@backfordinner.com with your order number and we'll get back to you.